Privacy Policy

The type of personal information we collect…

We collect certain personal information about visitors and users of our Sites. The most common types of information we collect include things like: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, support queries, forum comments, content you direct us to make available on our Sites (such as item descriptions) and web analytics data.

How we collect personal information…

We collect personal information directly when you provide it to us, automatically as you navigate through the Sites, or through other people when you use services associated with the Sites. We collect your personal information when you provide it to us when you complete membership registration and buy or provide items or services on our Sites, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.

How we use personal information…

We will use your personal information To fulfill an order, or take steps linked to an order: in particular, in facilitating and processing transactions that take place on the Sites, like where you purchase an item from our website. Where this is necessary for purposes which are in our, legitimate interests. These interests include: operating the Sites; providing you with services described on the Sites; verifying your identity when you sign in to any of our Sites; responding to support tickets, and helping facilitate the resolution of any disputes; updating you with operational news and information about our Sites and services e.g. to notify you about changes to our Sites, website disruptions or security updates; carrying out technical analysis to determine how to improve the Sites and services we provide; monitoring activity on the Sites, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Sites; managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey; managing our legal and operational affairs (including, managing risks relating to content and fraud matters); improving our products and services; providing general administrative and performance functions and activities; Where you give us consent: providing you with marketing information about products and services which we feel may interest you; customizing our services and websites, like advertising that appear on the Site – where this involves the use of cookies or similar technologies – in order to provide a more personalized experience. For purposes which are required by law. For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

How we keep your personal information secure…

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location. Personal information that we store or transmit is protected by security and access controls, including user name and password authentication, two-factor authentication, and data encryption where appropriate.

Cookies and web analytics…

For more general information on cookies, see http://www.allaboutcookies.org. When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details: your IP address or proxy server IP address’; the domain name you requested; the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection; the date and time of your visit to the website; the length of your session; the pages which you have accessed; the number of times you access our site within any month; the file URL you look at and information relating to it; the website which referred you to our Sites; the operating system which your computer uses.

Information you make public or give to others…

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user (such as a supplier) whether via our Sites or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another person, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

How long we keep your personal information…

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the our services, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When you submit a support ticket or a comment, its meta data is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your user name). Website administrators can also see and edit that information.

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

When we need to update this policy…

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.

How you can contact us…

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us via our CONTACT page.

We’re really glad you made it to the end of the privacy policy, because knowing this stuff is the best way to understand how your personal information is used and how to best manage it!